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Delivery and Returns Information Products offered on this website are provided with integrity. However, should you mistakenly order the wrong item, find the products unsatisfactory, or simply wish to return them, you are responsible for returning the goods to us. As long as they are received in a saleable condition, we will issue a full refund for the product cost, excluding any shipping charges we’ve incurred. In the event that goods are faulty or arrive damaged, we will promptly arrange for a replacement or issue a refund, but you must notify us within 14 days of receipt. Claims made beyond this period will not be considered. Delivery costs related to defective or incorrectly supplied goods will either be fully refunded or waived. Your statutory rights remain fully upheld. Your right to return items is safeguarded by the EU Distance Selling Directive, which can be reviewed at http://www.hmso.gov.uk/si/si2000/20002334.htm.